All returns will be processed as a refund. Please note that we do not accept exchanges of any kind.
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Once your return has been approved, we will provide you with a return address and instructions on how to proceed. If you would like to initiate a return, please contact us at with your order number and reason for the return. If you receive an expired food item, please contact us immediately so we can make it right. Please note that food items are non-returnable except for expired goods. Please ensure that you include the receipt or proof of purchase with your return request. To be eligible for a return, the item must be in the same condition as when it was received, unused, with all original tags and packaging. This means that you have 30 days from the date of delivery to request a return. If for any reason you are not happy with your purchase, we offer a 30-day return policy. This phone number will be listed on the commercial invoice so customs can reach out to you to clear your order in case of any issues.Īt Bag of Wonders, we want you to be completely satisfied with your purchase. To avoid delays in receiving your order, we strongly recommend providing a phone number where you can be reached by customs when your product arrives. If a shipment is refused due to unexpected import fees, the original shipping cost and any return shipping charges will not be refunded.
These charges are the buyer's responsibility as we are only charging for the transportation fee for your order. Such charges are not included in the product price or shipping and handling cost. is not responsible for any additional charges that may apply. These charges are typically due once the shipped goods arrive in the country of destination. If you're an international customer, please note that the recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once a shipment reaches the recipient's country. does not take responsibility for any delivery delays made by third-party delivery services. Please note that the delivery time is stated in calendar days and may be longer than stated during peak seasons and (national) holidays.
Please expect the delivery time to be 5-10 days to the USA, Canada, and Australia.
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Once the order is shipped, the email notification with the tracking code is sent to the customer. It will clearly state on the product description when the product will be shipped from the Philippines. Grocery Items and Products Sourced from the Philippines:Īll grocery items and products sourced from the Philippines are prepared and shipped within 5-7 business days. If you have any questions or concerns about shipping or delivery, please do not hesitate to contact us at We are always happy to help. Bag of Wonders does not take responsibility for any delivery delays caused by third-party delivery services. Please note that delivery times may vary based on the destination country and other factors outside of our control. We currently offer the following estimated delivery times: Please note that delivery times are stated in calendar days and may be longer than stated during peak seasons and holidays. You can find the estimated delivery time on each product page in the description section. Once your order is shipped, you will receive an email notification with a tracking code so you can track your order.ĭelivery time varies based on each product and the destination country. Please note that some items are made on demand, which may result in a longer processing time. All items are prepared and shipped within 2-7 business days, depending on the inventory level. At, we strive to get your order to you as quickly as possible.
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